✦ Returns policy
Our promise — it's really simple
If you're not completely happy with your purchase,
we'll take it back within 14 days of delivery —
no awkward questions, no hassle. We want every
Khaista customer to feel confident when they shop with us.
14-day money back guarantee
Changed your mind? No problem. Return it within
14 days for a full refund — as long as it's
unused and in its original packaging.
✦ How it works
Returning is easy
1
Contact us first
Drop us an email before sending anything back.
Returns without authorisation cannot be accepted.
We'll get back to you quickly and make it easy.
2
Pack it carefully
Pop the item back in its original packaging,
unused and undamaged. If you ordered by mistake
or changed your mind, you'll need to cover
the return postage and insure it against loss.
3
We process your refund
Once we receive your return, we'll process
your refund within 10 days back to your
original payment method. Simple as that.
✦ Important to know
When we can't accept a return
We want to be upfront about the small number of
situations where we're unable to accept returns:
Items that have been used or damaged by you
Items returned incomplete or missing accessories
Earrings and jewellery sets where the hygiene
seal or packaging has been opened — this is for
hygiene reasons and doesn't affect your
statutory rights
Special ordered, customised, or pre-paid
gift card items
If packaging is damaged but the item is otherwise
fine, we may still accept your return but a 15%
restocking fee may apply.
✦ Received something wrong?
We'll always make it right
If something arrives damaged or isn't what you ordered,
please get in touch with us straight away.
We'll sort it out quickly, no fuss.
Report packaging damage within
24 hours of delivery
Report missing items within
2 days of delivery
Refunds are processed back to your
original payment method
