Frequently asked questions

We offer free next day delivery across the UK. Order before 2pm Monday to Saturday for same day dispatch. Your order will arrive the next working day.

Yes! All UK orders come with free delivery included. No minimum spend, no hidden charges.

Orders placed after 2pm Monday to Friday will be dispatched the next working day. Weekend orders placed after 2pm Saturday will be dispatched Monday morning.

Once your order is dispatched you'll receive a confirmation email with your Royal Mail tracking number. You can track your order at royalmail.com.

Currently we ship within the UK only. International shipping is coming soon — sign up to our newsletter to be the first to know!

We offer a full 14-day money back guarantee. If you're not happy with your purchase for any reason, contact us and we'll arrange a full refund — no questions asked.

Simply contact us via our contact page within 14 days of receiving your order. We'll send you a prepaid return label and process your refund within 3–5 working days of receiving the item back.

Because every piece is unique and individually photographed, we cannot guarantee an exact exchange. However we can offer a full refund so you can choose a different piece.

Once we receive your return, refunds are processed within 3–5 working days back to your original payment method.

Yes! Every photo on our website is the actual piece you will receive. We never use stock photos or samples. What you see is exactly what arrives at your door — that's our promise.

Our jewellery uses high quality base metals with gold or silver tone finishes, set with synthetic crystals and stones. All pieces are nickel-free and hypoallergenic. Full material details are listed on each product page.

To keep your jewellery looking its best: avoid contact with water, perfume and lotions. Store in a dry place, ideally in the box it arrived in. Clean gently with a soft dry cloth.

Yes — all our pieces are nickel-free and hypoallergenic, making them suitable for sensitive skin.

If you need to cancel or change your order please contact us immediately. If your order hasn't been dispatched yet we'll do our best to help. Once dispatched we're unable to make changes.

Please check your spam or junk folder first. If you still can't find it, contact us with your name and the email address used at checkout and we'll resend it.

We're so sorry to hear that! Please contact us immediately with a photo of the damage and your order number. We'll arrange a replacement or full refund right away.

We accept all major credit and debit cards including Visa, Mastercard and American Express, as well as PayPal and Apple Pay.

Absolutely. Our store is powered by Shopify which uses industry-standard SSL encryption. Your payment details are never stored on our servers.

We're looking into buy now pay later options. Sign up to our newsletter to be the first to know when this becomes available.